It’s the second edition of Unstyled, and lookie here, it’s SPRING in Kansas City! I actually had an entirely different outfit planned for this post, but then the weather was so gorgeous, I had to switch it up. The main item I wanted to highlight in this post is my favorite bag in the whole world, my Transport Tote by Madewell. I bought this bag about 2 years ago, and planned to use it as a chic diaper bag. My youngest was no longer an infant, but I needed a big tote that I could hold anything and everything I needed as a working mama. I talked about this tote a bit in my Blog Conference Essentials post last week, and how I have used smaller pouches to carry my supplies inside this larger bag. I do the same thing in my day-to-day life, carrying kid supplies (crayons, matchbox cars, snacks), work supplies (phone, camera, notebooks, laptop) and personal supplies. I have used this bag for travel and even for shopping at the market. It’s honestly one of the best, most versatile things I’ve ever owned.
So imagine my horror when I realized the bag I carry EVERYWHERE was starting to show wear?! One of the straps began to tear a bit, and while the bag is made to look worn in as you use it, it looked like the strap was going to snap any minute. On a whim, I went into my local Madewell and showed them the problem. Mind you, I had no receipt or proof of purchase, but I told them how much I loved my bag and asked if there was anything they could do for me.
Well, the Madewell team went above and beyond! First they took my bag to a local leather cobbler to see if he could repair it. When he said it couldn’t be fixed, they replaced the bag at no cost to me. They said while I obviously used the bag quite a bit and there was some wear on it, the problem with the strap shouldn’t have happened and they stand behind their products, so they wanted to give me a new tote. How awesome is that?! I was so impressed with Madewell’s customer service and it made me love this brand even more than I already do (which, let’s face it, is a lot).
Jeans : Madewell
Top : Cynthia Rowley
Shoes : Shoemint
Tote : Madewell
Watch : Kate Spade
Bracelet : Kendra Scott
Do you have any pieces of clothing or an accessory you can’t live without? Or have you ever experienced customer service so awesome it made you want to share your love of a brand with everyone you meet? I’m the Madewell’s number one fan at the moment, so if you see me on the street and compliment my outfit, I’ll probably start into my tirade about the amazingness of this brand!